WordPress Care Terms & Conditions

Our WordPress Care Plans are recurring maintenance and technical support services, not full website redesign or custom software development contracts. The plans are designed to:

• Keep your WordPress core, themes, and plugins safely updated and compatible.
• Perform routine cloud backups and uptime/security monitoring.
• Handle minor content updates and technical troubleshooting within plan limits.

Content updates include simple changes taking up to 30 minutes per request, such as:

• Editing existing copy, paragraphs, and headings.
• Replacing existing images, banners, or graphics (client-provided assets).
• Updating contact details, business hours, team members, or FAQs.

Content updates do NOT include: Designing new landing pages, rebuilding page layouts, creating custom graphic illustrations, writing copy from scratch, or re-architecting website navigation.

If your plan includes blog post publishing:

• Clients must provide the final written copy, featured images, and metadata.
• We will format the post in Gutenberg/Elementor, set categories/tags, and publish or schedule it.
• Writing original articles or research is not included unless contracted as a separate content writing service.

Form checks include verifying that enquiry forms submit successfully, routing SMTP test emails, and ensuring anti-spam protection (reCAPTCHA / Turnstile) is active.

This does not include debugging client-side email inbox deliverability (SPF/DKIM/DMARC server-level domain DNS issues outside our hosting control) or third-party CRM webhook synchronization.

We perform regular scheduled updates to WordPress core, installed themes, and plugins in a safe, controlled manner. In the rare event an update breaks compatibility, we will restore the site from pre-update backups and notify you with resolution recommendations.

We implement firewall rules, malware scanning, and automated offsite backups. While we take every proactive measure to secure your site, no web platform is 100% immune to targeted zero-day vulnerabilities. We are not liable for server downtime or data loss resulting from external web hosting breaches or compromised client passwords.

Support requests are prioritized during business hours (Monday – Friday, 10:00 AM – 7:00 PM IST) with response times typically within 24 business hours.

All care plans operate under a Fair Usage Policy to ensure high-quality service for all clients. Tasks cannot be rolled over between months.

Care plans are billed in advance on a monthly or annual recurring cycle. You may cancel your subscription at any time with 7 days written notice prior to the next billing date. No prorated refunds are issued for partial months.